Return Policy
Last Updated:
30-Day Window
Returns accepted within 30 days of purchase
Original Condition
Items must be in original, unused condition
Free Returns
Free return shipping on eligible items
1. Return Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Event decoration products must be returned within 30 days of delivery. Custom-made items may have different return policies which will be communicated at the time of purchase.
2. Return Process
To initiate a return, please contact us at info@xephylarchep.world or call +16046887235. We will provide you with a return authorization number and shipping instructions.
Important: Please include your order number and reason for return when contacting us. This will help us process your return more efficiently.
3. Refund Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
- Refunds are processed within 10 business days
- Refunds are issued to the original payment method
- Original shipping costs are non-refundable unless the item was defective
4. Non-Returnable Items
Certain items cannot be returned due to their nature or customization. These include:
Custom-made items
Used or damaged items
Completed services
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us first to discuss the exchange options available for your specific product.
Exchanges for different sizes or colors may be available depending on product availability. Contact us to check availability before initiating an exchange.
6. Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was defective or we made an error. We offer free return shipping for defective items or orders that were shipped incorrectly.
We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.
7. Contact Us
If you have any questions about our Return Policy, please don't hesitate to contact us. Our customer service team is here to help.